Can I pick up my order?
No - At this time we do not have a public showroom and all products must be ordered online and shipped.
How do I track my order?
Once your order is shipped, you will receive an email and/or SMS with your tracking number. Additionally, you may check your order status page in your account for tracking details. During checkout, you may also opt to receive tracking information through Facebook Messenger.
How long does it take to get my order (USA)?
IN THIS ARTICLE
Important Update Regarding Covid-19
Due to Covid-19, shipping guarantees are no longer guaranteed, due to the carriers adjusting their policies. In addition, we've seen a ...
How much is shipping (USA)?
Shipping is free on US orders over $85! Otherwise, rates start at just $5. Please keep in mind this does not include special order items or items otherwise specified on its product page.
In addition to our free and flat-rate shipping, we also offer a number of specific shipping metho...
What do I need to know about free shipping?
Orders $85+ are eligible for free shipping. (learn more)
Excludes special orders and items where exclusion is mentioned on the product page
If an item is returned, our original shipping cost is deducted from the refund
Orders $99+ are eligible for free shipping (learn more)
What happens if my shipment is lost or damaged?
My Shipment Arrived Damaged
While we do everything we can to ensure orders are properly packaged, occasionally an item will arrive damaged. If this happens to you, contact customer service immediately, and please retain all contents, boxes, original packaging material, etc.
My Shipment Is Lost
Where do you ship?
We ship worldwide to practically every country!
We support shipping to US P.O boxes (USPS shipments only)
We support shipping to APO/FPO addresses (USPS shipments only)
Where do you ship from?
Most in-stock orders ship our facility located about 20 minutes outside of Baltimore, Maryland. Some products are shipped from a distribution warehouse or even directly from the manufacturer, normally these ship within 1-3 business days, but may require additional processing time. If there are an...
Will I need to sign for my package?
Certain orders may be shipped with a signature required (especially orders of a higher value). Somebody must be there to sign for your package. If nobody is available and the package ends up being sent back to us, you will be responsible for further shipping charges. If there are issues with sign...
Will my order arrive by Christmas?
It’s important to note that we’re now navigating through one of the busiest seasons of the year with record levels of stress on our shipping infrastructure in this country. Shipping carriers are fielding all-time-high holiday shipments during a pandemic that could shut down at a moment’s notice. ...