How do I track my order?

How do I track my order?

Once your order is shipped, you will receive an email and/or SMS with your tracking number. Additionally, you may check your order status page in your account for tracking details. During checkout, you may also opt to receive tracking information through Facebook Messenger.
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    • How long does it take to get my order (USA)?

      Important Update Regarding Covid-19 Due to Covid-19, shipping guarantees are no longer guaranteed, due to the carriers adjusting their policies. In addition, we've seen a lot of shipments (especially USPS, which we use mostly for our free and ...
    • How long does it take to get my order (Outside USA)?

      Important Update Regarding Covid-19 We have turned standard/free shipping back on to the following locations. Please note that transit time is typically 2-6+ weeks, due to Covid-19. Australia Canada Europe Israel Japan New Zealand Singapore Thailand ...
    • Can I pick up my order?

      No - At this time we do not have a public showroom and all products must be ordered online and shipped.
    • How do I use a promotion code?

      Any active promotion code can be applied during checkout. Once a promotion is expired, its code can no longer be applied, and codes cannot retroactively be applied after an order has been placed. Only one code may be used per order. You can find the ...
    • How do you handle backorders?

      We may accept backorders on certain products that are out of stock but we know we will have more arriving to us within a reasonable timeframe. Because there is typically a longer processing time waiting for the product to arrive, you will be notified ...