How do I return / exchange an item?
Returning your items is easy, just follow the 4 steps below:
- Make sure it's returnable
- Make sure your return adheres to our return policy.
- Get an RA
- Request an RA # by filling out the form on this page. Be sure to read the below steps and our return policy prior to filling out the form.
- Send back your item
- We will get back to you by email, generally, within 1-2 business days of requesting an RA #.
- Once you have an RA #, make sure to repackage your item(s) with any accessories, documentation, and packaging. Place all merchandise in a shipping box, you may use the original shipping container. Please do not use the manufacturer's box as the shipping container. Your RA # should be written on the outside of the shipment.
- Consider shipping your return back with tracking and insurance. Carbon Fiber Gear is not responsible for lost or damaged returns. Ship the item(s) being returned back to us pre-paid.
- Get a refund/credit/exchange
- Refunds and exchanges are normally processed within 1-3 business days of returning back to us. Credit back to your original form of payment typically takes 1-5 business days to post back on your statement.
What do I need to know about free shipping?
USA Orders $85+ are eligible for free shipping. (learn more) Excludes special orders and items where exclusion is mentioned on the product page If an item is returned, our original shipping cost is deducted from the refund Outside USA Orders $99+ are ...
Are there any promotion code exclusions?
Promotion and coupon codes exclude the following unless otherwise specified: Special orders Custom products Shipping Only valid for new orders Only 1 code may be used per order and cannot be combined. For any buy one, get __ promotions, the ...
Where do you ship from?
Most in-stock orders ship from our facility located about 20 minutes outside of Baltimore, Maryland. Some products are shipped from a distribution warehouse or even directly from the manufacturer, normally these ship within 1-3 business days, but may ...
What is your return policy?
What Can I Return? You may return any item within 30 days that is unused and in new condition and with all applicable packaging. Exclusions apply. See our full return policy below for details: What Can't Be Returned Returns without a return ...
Do I have to pay import tax/customs/duties?
International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering, the recipient of the shipment is the importer of record and is responsible for any of these import ...