How do I return / exchange an item?

How do I return / exchange an item?

Returning your items is easy, just follow the 4 steps below:
  1. Make sure it's returnable
    1. Make sure your return adheres to our return policy.
  2. Get an RA
    1. Request an RA # by filling out the form on this page. Be sure to read the below steps and our return policy prior to filling out the form.
  3. Send back your item
    1. We will get back to you by email, generally, within 1-2 business days of requesting an RA #.
    2. Once you have an RA #, make sure to repackage your item(s) with any accessories, documentation, and packaging. Place all merchandise in a shipping box, you may use the original shipping container. Please do not use the manufacturer's box as the shipping container. Your RA # should be written on the outside of the shipment.
    3. Consider shipping your return back with tracking and insurance. Carbon Fiber Gear is not responsible for lost or damaged returns. Ship the item(s) being returned back to us pre-paid.
  4. Get a refund/credit/exchange
    1. Refunds and exchanges are normally processed within 1-3 business days of returning back to us. Credit back to your original form of payment typically takes 1-5 business days to post back on your statement.

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