How do I return / exchange an item?

Returning your item(s) is easy, just follow the 4 steps below:

1. Make sure it's returnable

Make sure your return adheres to our return policy:

pageWhat is your return policy?

2. Get an RA #

Be sure to read the below steps and our return policy before filling out an RA request. You may request an RA # here:

pageReturn Authorization Request

RA #'s are issued by email, we will usually reply to your request by email within 2 business days.

3. Ship your item(s) back

Once you have an RA #, make sure to repackage your item(s) with any accessories, documentation, and packaging. Place all merchandise in a shipping box, you may use the original shipping container. Please do not use the manufacturer's box as the shipping container. Your RA # should be written on the outside of the shipment.

Consider shipping your return back with tracking and insurance. Carbon Fiber Gear is not responsible for lost or damaged returns. Ship the item(s) being returned to us pre-paid.

4. Get a refund/credit/exchange

Refunds and exchanges are normally processed within 1-3 business days of returning to us. Credit back to your original form of payment typically takes 1-5 business days to post back on your statement.

Last updated