> For the complete documentation index, see [llms.txt](https://help.carbonfibergear.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.carbonfibergear.com/returns/how-to-return.md).

# How do I return / exchange an item?

Returning your item(s) is easy, just follow the 4 steps below:

### 1. Make sure it's returnable

Make sure your return adheres to our return policy:

{% content-ref url="/pages/dx5sFdmpqRaK4QCWHnHy" %}
[What is your return policy?](/returns/return-policy.md)
{% endcontent-ref %}

### 2. Get an RA \#

Be sure to read the below steps and our return policy before filling out an RA request. You may request an RA # here:

{% content-ref url="/pages/uH65Y6yTjVTGB9vAf6kF" %}
[Return Authorization Request](/returns/how-to-return/return-authorization-request.md)
{% endcontent-ref %}

RA #'s are issued by email, we will usually reply to your request by email within 2 business days.

### 3. Ship your item(s) back

<mark style="background-color:yellow;">Once you have an RA #:</mark>

* Make sure to repackage your item(s) with any accessories, documentation, and packaging. Place all merchandise in a shipping box, you may use the original shipping container.&#x20;
* Please do not use the manufacturer's box as the shipping container.
* Consider shipping your return back with tracking and insurance. Carbon Fiber Gear is not responsible for lost or damaged returns.

#### 4. Get a refund/credit/exchange

Refunds and exchanges are normally processed within 1-3 business days of returning to us. Credit back to your original form of payment typically takes 1-5 business days to post back on your statement. Refunds can only be credited back to the original payment method used at checkout.