> For the complete documentation index, see [llms.txt](https://help.carbonfibergear.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.carbonfibergear.com/buying/backorders.md).

# How do you handle backorders?

We may accept backorders on certain products that are out of stock but we know we will have more arriving to us within a reasonable timeframe. Because there is typically a longer processing time waiting for the product to arrive, you will be notified of the backorder on the product page and in your shopping cart. In some instances, you will also find an estimated ship date in your cart.

For partial backorders, when one of the items in your order is on backorder, we generally hold the entire order until it's ready to ship together. If you need to split the order, you can reach out to us before placing your order and we'd be happy to let you know your options.

Your payment will be charged when the order is placed, this will essentially put you in line once the item is back in stock. If you need to cancel a backorder at any time before shipping, simply contact us. If you have any questions, or concerns, or would like to get an idea of when we're expecting the product back in stock, please drop us a line.

{% content-ref url="/pages/wpaWebWUrV8KVuMjBrCh" %}
[How do I contact customer service?](/support/contact-us.md)
{% endcontent-ref %}


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